Noci AI vs Bacca
Noci AI runs on-call and incident response with AI agents: schedules, escalation policies and paging, agents that start on the first alert with your telemetry and recent code changes, and an AI voice agent that phones the on-call engineer and briefs them. Bacca is an AI SRE.
| Capability | Noci AI |
|---|---|
| AI agents on every alert | Agents work each alert from the moment it arrives, with your telemetry and your recent code changes. |
| What the agents can change | For example, they can post in Slack, mute or unmute a Datadog monitor, and reply to customer tickets in Zendesk, Freshdesk and Intercom; you choose, step by step, whether they ask first. |
| AI voice call to the on-call engineer | An AI voice agent phones the on-call engineer and briefs them on the incident. |
| On-call and escalation | Schedules and escalation policies, paging by phone, SMS, a Slack channel and Microsoft Teams. |
Why teams choose Noci AI
Investigation from the first alert. Noci’s agents start on an alert as soon as it arrives, alongside paging, and work it with your telemetry and your recent code changes.
What the agents can do. They can post in Slack, mute or unmute a Datadog monitor, and reply to customer tickets in Zendesk, Freshdesk and Intercom. You choose, step by step, whether they ask first.
The AI incident call. Noci’s AI voice agent phones the on-call engineer and briefs them on the incident, so they start from what is already known.
On-call, paging and AI agents. Noci runs the on-call schedules, escalation policies and paging, and puts the agents’ findings on the same timeline as the alert and the page.
Switching
Our team works through the migration with you. Keep Bacca running until you have checked what was set up, then switch over. If part of your on-call still runs in PagerDuty or Opsgenie, the importer moves that setup, and it shows in Noci within 24 hours. See how migration works and Noci’s pricing.
Questions
How do we move from Bacca to Noci AI?
Our team works through the migration with you: what to set up first, how to check it, and when to switch over. Keep Bacca running until you have checked what was set up.
What do Noci AI's agents work with?
Your telemetry and your recent code changes. They start on an alert as soon as it arrives, alongside paging, so the engineer who answers starts from evidence.
What can Noci AI's agents change?
For example, they can post in Slack, mute or unmute a Datadog monitor, and reply to customer tickets in Zendesk, Freshdesk and Intercom. You choose, step by step, whether they ask first.
Does Noci AI run on-call?
Yes. Noci runs schedules and escalation policies and pages by phone, SMS, a Slack channel or Microsoft Teams, and its AI voice agent phones the on-call engineer and briefs them on the incident.
How is Noci AI priced?
In bands by the number of users, billed annually or monthly, with AI credits included in every band. Paging by SMS, Slack and Teams is always free. The bands, the credits and the calculator are on the pricing page.