Noci AI vs Blameless
Noci AI works an incident from the first alert: its agents start investigating with your telemetry and recent code changes, its AI voice agent phones the on-call engineer and briefs them, and a Slack channel opens for each declared incident with its context and a meeting link. Blameless is an incident management tool.
| Capability | Noci AI |
|---|---|
| Incident response in chat | A Slack channel for each declared incident, opened with the incident's context and a meeting link. |
| AI agents on every alert | Agents work each alert from the moment it arrives, with your telemetry and your recent code changes. |
| AI voice call to the on-call engineer | An AI voice agent phones the on-call engineer and briefs them on the incident. |
| On-call and escalation | Schedules and escalation policies, paging by phone, SMS, a Slack channel and Microsoft Teams. |
| What the agents can change | For example, they can post in Slack, mute or unmute a Datadog monitor, and reply to customer tickets in Zendesk, Freshdesk and Intercom; you choose, step by step, whether they ask first. |
Why teams choose Noci AI
The incident channel. When an incident is declared, Noci opens a Slack channel for it with the incident’s context and a meeting link. The alert, the page, the agents’ findings and the channel sit on one timeline.
Investigation from the first alert. Noci’s agents start on an alert as soon as it arrives, alongside paging, and work it with your telemetry and your recent code changes.
The AI incident call. Noci’s AI voice agent phones the on-call engineer and briefs them on the incident before they open a laptop.
What the agents can do. They can post in Slack, mute or unmute a Datadog monitor, and reply to customer tickets in Zendesk, Freshdesk and Intercom. You choose, step by step, whether they ask first.
Switching
Our team works through the migration with you. Keep Blameless running until you have checked what was set up, then switch over. If part of your on-call still runs in PagerDuty or Opsgenie, the importer moves that setup, and it shows in Noci within 24 hours. See how migration works and Noci’s pricing.
Questions
How do we move from Blameless to Noci AI?
Our team works through the migration with you: what to move first, how to check what was set up, and when to switch over. Keep Blameless running until you have checked it.
What happens in Noci AI's incident channel?
When an incident is declared, Noci opens a Slack channel for it with the incident's context and a meeting link, and the agents' findings land on the same timeline as the alert and the page.
How does Noci AI page the on-call engineer?
By phone, SMS, a Slack channel or Microsoft Teams, as the escalation policy defines. Its AI voice agent phones the on-call engineer and briefs them on the incident.
What can Noci AI's agents do?
For example, they can post in Slack, mute or unmute a Datadog monitor, and reply to customer tickets in Zendesk, Freshdesk and Intercom. You choose, step by step, whether they ask first.
How is Noci AI priced?
In bands by the number of users, billed annually or monthly, with AI credits included in every band. Paging by SMS, Slack and Teams is always free. The bands and the calculator are on the pricing page.