Noci AI vs incident.io
Noci AI is built around the alert: the moment one fires, its agents start investigating with your telemetry and recent code changes, and its AI voice agent phones the on-call engineer and briefs them on the incident. You can keep alerts above a flakiness score off an escalation policy.
| Capability | Noci AI |
|---|---|
| AI voice call to the on-call engineer | An AI voice agent phones the on-call engineer and briefs them on the incident. |
| AI agents on every alert | Agents work each alert from the moment it arrives, with your telemetry and your recent code changes. |
| On-call and escalation | Schedules and escalation policies, paging by phone, SMS, a Slack channel and Microsoft Teams. |
| Incident response in chat | A Slack channel for each declared incident, opened with the incident's context and a meeting link. |
Why teams choose Noci AI
The AI incident call. Noci’s AI voice agent phones the on-call engineer and briefs them on the incident, so the engineer who picks up already knows what fired.
Investigation from the first alert. Noci’s agents start on an alert as soon as it arrives, alongside paging, and work it with your telemetry and your recent code changes. By the time someone joins, there is evidence to read.
Noise handled by policy. You can keep alerts above a flakiness score off an escalation policy, and each alert shows its noise score with the reasons.
Switching
Our team works through the migration with you. Keep incident.io running until you have checked what was set up, then switch paging over. If part of your on-call still runs in PagerDuty or Opsgenie, the importer moves that setup, and it shows in Noci within 24 hours. See how migration works and Noci’s pricing.
Questions
How do we move from incident.io to Noci AI?
Our team works through the migration with you: your schedules, escalation policies and alert sources. Keep incident.io running until you have checked what was set up, then switch paging over.
How does Noci AI page the on-call engineer?
By phone, SMS, a Slack channel or Microsoft Teams, as the escalation policy defines. Its AI voice agent phones the on-call engineer and briefs them on the incident.
What do Noci AI's agents do when an alert fires?
They start on it as soon as it arrives, alongside paging, and work it with your telemetry and your recent code changes, so the engineer who answers starts from evidence.
How does Noci AI keep noise off an escalation policy?
You can keep alerts above a flakiness score off an escalation policy. Each alert shows its noise score and the reasons behind it.
How is Noci AI priced?
In bands by the number of users, billed annually or monthly, with AI credits included in every band. Paging by SMS, Slack and Teams is always free. The bands and the calculator are on the pricing page.