Noci AI vs Resolve AI
Resolve AI is an AI SRE. Noci AI is an AI SRE and the on-call product in one: schedules, escalation policies, paging, incident response and AI agents. Its AI voice agent calls the on-call engineer on its own, as your escalation policy defines, and its agents start on the first alert.
| Capability | Noci AI |
|---|---|
| On-call and escalation | Schedules and escalation policies, paging by phone, SMS, a Slack channel and Microsoft Teams. |
| AI voice call to the on-call engineer | An AI voice agent phones the on-call engineer and briefs them on the incident. |
| AI agents on every alert | Agents work each alert from the moment it arrives, with your telemetry and your recent code changes. |
| What the agents can change | For example, they can post in Slack, mute or unmute a Datadog monitor, and reply to customer tickets in Zendesk, Freshdesk and Intercom; you choose, step by step, whether they ask first. |
Why teams choose Noci AI
On-call and the AI SRE in one product. Noci runs the on-call schedules, escalation policies and paging, and its AI agents start on an alert as soon as it arrives, alongside paging.
The AI incident call. Noci’s AI voice agent briefs the on-call engineer on the incident. The voice agent calls the on-call engineer on its own, as your escalation policy or workflow defines. On the call, it checks with the engineer before it pages someone else, escalates or downgrades the incident, or mutes a monitor.
What the agents can do. Noci’s agents have no tools that change your infrastructure. For example, they can post in Slack, mute or unmute a Datadog monitor, and reply to customer tickets in Zendesk, Freshdesk and Intercom. You choose, step by step, whether they ask first.
Noise handled by policy. You can keep alerts above a flakiness score off an escalation policy, and each alert shows its noise score with the reasons.
Switching
Switching starts with your on-call setup. The importer moves your on-call schedules and escalation policies from PagerDuty or Opsgenie, and the setup shows in Noci within 24 hours. See how migration works and Noci’s pricing.
Questions
How do we move from Resolve AI to Noci AI?
Switching starts with your on-call setup. If it runs in PagerDuty or Opsgenie, the importer moves your schedules and escalation policies, and the setup shows in Noci within 24 hours. Our team works through the rest of the migration with you.
When does the AI voice agent call?
The voice agent calls the on-call engineer on its own, as your escalation policy or workflow defines, and briefs them on the incident.
What can Noci AI's agents change?
Noci's agents have no tools that change your infrastructure. For example, they can post in Slack, mute or unmute a Datadog monitor, and reply to customer tickets in Zendesk, Freshdesk and Intercom. You choose, step by step, whether they ask first.
How does Noci AI keep noise off an escalation policy?
You can keep alerts above a flakiness score off an escalation policy. Each alert shows its noise score and the reasons behind it.
How is Noci AI priced?
In bands by the number of users, billed annually or monthly, with AI credits included in every band. Paging by SMS, Slack and Teams is always free. The bands, the credits and the calculator are on the pricing page.